Has Amazon Changed Our Book-Buying Expectations?

Has Amazon Changed Our Book-Buying Expectations?

Book Culture

Last week, Frugal Bookstore, a Black-owned independent bookstore in Boston send the following email to their costumers: Images via twitter In short, in the wake of the Black Lives Matter protests and the growing sales in books on anti-racism, this bookstore received around twenty thousand orders on the same couple of titles. But because of the time it took them to sort through this inordinate amount of orders, customers started to lose their patience and sending angry emails demanding refunds and calling out their “bad customer service.” These demands are not only ironic, but they also very unrealistic. While this …